If you’ve ever wanted to find a way to make your travel experiences go much more smoothly than they have in the past, here is an easy tip: be a nice person!
It is important to respect customer service representatives, agents, and those trying to assist you for many reasons.
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However, if you need a few examples of why being nice makes travel easier, here are a few:
They are people too: Customer service representatives are human beings with feelings and emotions like everyone else. Treating them with kindness and respect shows that you value them as individuals and appreciate their work.
They can help you: Customer service representatives are there to help you with your questions and concerns. Treating them poorly can make it less likely that they will be willing or able to help you effectively.
They represent the company: When you interact with a customer service representative, you also interact with the company they work for. Being kind and respectful to them can reflect positively on your own character and on the reputation of the company.
They may have had a long day: Customer service representatives often deal with a high volume of calls and may have had to deal with difficult customers throughout the day. Being kind to them can help make their day a little bit better.
It can lead to a better outcome: When you approach a customer service representative with kindness and respect, they are more likely to want to help you and to go above and beyond to resolve your issue. This can lead to a more positive outcome for everyone involved.
At the end of the day, it is about being able to put yourself in their shoes. Many travelers choose to vent their frustration onto the reps, placing them in the line of sight when they move from stress to all-out outward frustration.
Being a kind traveler will make life for all a much more favorable experience and may even get a person the result they are looking for.